Click the quality icon and change from "HD" to "SD" or "Fluent". Method 3: Restart the NVR/DVR
By following these steps, you should be able to resolve the "Maximum number of channels under playback reached" error and resume monitoring your property efficiently.
When buying hardware, always check the decoding specification sheet if your workflow requires constant multi-channel synchronized playback.
This ensures proper closing of connections and prevents stale session accumulation.
Some Hikvision models allow "continuous playback" or "smart search" in the background. If you try to start a new batch playback while a previous one is still active, you’ll exceed the limit.
Are you seeing this error on the or on the app/PC ? How many cameras are you trying to play back at once? Share public link
A previous session didn't close properly, and the NVR still thinks a user is viewing a channel.
Slightly lower the playback frame rate (FPS) or bitrate of non-essential cameras. Solution 5: Audit Remote User Sessions
Exporting video from multiple channels simultaneously counts as playback, consuming decoder channels.