: It provides the dashboard for agents to handle inbound, outbound, and blended calls. Session Management
Implementing AGC in Vicidial using PHP would require a deep understanding of audio processing techniques, access to Vicidial's codebase or API, and the ability to integrate custom PHP scripts with Vicidial. For specific guidance, consulting Vicidial's documentation or reaching out to a developer community might provide more targeted advice.
The official guidance from the VICIdial project is that the agc web directory should reside on the , not on every Asterisk server in the cluster. All agents should point to a single, dedicated web server (or a cluster of web servers with a reverse proxy) to access the /agc/vicidial.php login page. agc vicidialphp work
AGC can load Spanish or English script variants into vicidial.php based on the lead’s contact_language field, all from the same campaign.
While vicidial.php displays the interface, its power is unleashed through supplementary PHP scripts and the Agent API. Administrators or developers can write custom PHP scripts (e.g., hosted as web forms) and embed them into the agent screen via IFRAMEs. These custom scripts receive lead data as URL parameters, allowing them to process call outcomes, log sales, or interact with external CRM systems. : It provides the dashboard for agents to
: Records historical logs of agent activities, tracking exactly how long an agent spends in pauses, dead calls, talk time, or wrap-up hours.
: It pulls customer data (name, address, custom fields) from the database and displays it on the screen when a call is connected. The Role of the /agc/ Directory The official guidance from the VICIdial project is
To change the actual text on buttons or labels (e.g., changing "Dial Next" to another language):
<?php /** * AGC Dynamic Priority Rebalancer for Vicidial * Call this script periodically (every 10-30 sec) via crontab or vicidial.php hook */
echo $response; // Outputs: SUCCESS: add_lead LEAD HAS BEEN ADDED - 12345678|10001|... ?>