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: One of the oldest contact managers still on the market, ACT! remains popular among former BCM users who want similar functionality without cloud dependency.
: Users could manage leads and opportunities through their entire life cycle, setting rules to prioritize the most important tasks. Marketing Integration
Once installed, open Outlook 2013. Go to the tab. Click Navigation Pane . Ensure Business Contact Manager is checked. You will now see the BCM toolbar with icons for Accounts, Business Contacts, Opportunities, and Marketing. business contact manager for outlook 2013
You could create marketing campaigns (email blasts, mailings, phone calls) and track which business contacts were part of which campaign. You could then measure how many opportunities originated from a specific marketing effort.
Business Contact Manager for Outlook 2013 was a free add-in for Microsoft Outlook that transformed the email client into a full-fledged customer relationship management tool. It allowed users to move beyond simple contact lists and track sales opportunities, manage marketing campaigns, and maintain a complete history of interactions with customers and prospects.
: Installing Outlook 2010 alongside Outlook 2013 could trigger "Upgrade In Progress" errors, requiring a repair installation of Office. This public link is valid for 7 days
Launch Outlook; you should see a "Business Contact Manager" tab in the navigation pane. Common Challenges and Troubleshooting
Microsoft officially discontinued Business Contact Manager after the Outlook 2013 version. The product did not receive updates for Office 2016 or later versions, and by 2016, BCM was effectively abandoned. Microsoft's successor product, , was launched as a cloud-based add-in for Office 365, but it too was short-lived. Microsoft discontinued OCM in 2020.
: Users can set up custom rules for pursuing leads, allowing the system to prioritize tasks so they can focus on the most promising opportunities. Marketing Tools Can’t copy the link right now
Originally launched in 2003, the 2013 version of BCM introduced significant user interface improvements to match the clean aesthetic of Outlook 2013
This functionality transformed BCM from a single-user tool into a team-based CRM system. Employees across an office could access the same customer data, ensuring everyone had up-to-date information on leads, accounts, and ongoing sales opportunities.
. While many of its core functions remain consistent with previous versions, BCM 2013 allows for deeper integration, such as connecting Contact records directly with Account records to monitor how business relationships evolve over time. Key Features for Small Businesses Contact & Account Management
Once you own the license, there are no ongoing subscriptions.
Save the file to a secure backup location. Repeat this process for each distinct data type. Top Modern Alternatives to BCM for Outlook