Alarms are listed alphabetically.
A content scanning engine is stuck. This alarm will display even in the event of a single engine being stuck while others are still processing correctly.
You are not able to manually clear this alarm. The alarm will be cleared when stuck engines are restarted or there is a proxy restart.
A content scanning engine was restarted.
The
Installation of a licensed module
A license feature
A log file in /var/log/cs-gateway or /var/log is bigger than 50 MB. This alarm condition can arise if a system service is repeatedly recording warning or error messages in its daily log file. The utility will display a list of connected HP printers
Critical Information Protection Server unreachable. See Messaging Service log for more information.
CPU idle is 2% or less for a sustained period. The system cancels the alarm when CPU idle increases to 7% or more for a sustained period. Ignore this alarm unless it persists for more than ten minutes. Conditions that can trigger this alarm are:
Occupied disk space has reached 95% or more for a sustained period. The system cancels the alarm when disk space drops to 92% or less for a sustained period. The alarm description may also include (main) or (data). If you encounter errors during the download or
Occupied disk space has reached 85% or more for a sustained period. The system cancels the alarm when disk space drops to 82% or less for a sustained period. The alarm description may also include (main) or (data).
Error occurred while reading the ICAP Server configuration
The utility will display a list of connected HP printers. Select your specific model.
Locate the downloaded file (usually in your Downloads folder).
If you encounter errors during the download or execution phase, use these proven troubleshooting vectors:
Plug both your printer and computer into a stable power source. Do not use an outlet controlled by a wall switch. Step 2: How to Download the Official Utility
turn off the printer or disconnect it during this process, as it could cause permanent damage. Laser Pros International Update the firmware on an HP printer | HP® Support
I can then provide the direct path or specific firmware details for your machine.
: Ensure your printer is powered on and connected to your computer via a or a stable local network : The printer should be in a state with no active error messages on its control panel. 3. Run the Upgrade Utility Double-click the downloaded file to launch the utility. In the utility window, select your printer from the Select Printer to Update dropdown menu. Send Firmware button to begin the transfer.
Power cycle the printer, disconnect it from the network, and attempt a direct USB update. Best Practices After Updating
This indicates that the printer is currently processing a job or stuck in an error state. Restart both your computer and the printer, clear the print queue completely, and run the utility again.
If the utility states that the firmware is up to date, no further action is required.
This process is different from installing a typical program like Word or Chrome. It is a "Run Once" utility.
After the printer restarts and returns to a "Ready" state, print a from the printer's menu to verify that the firmware version has been updated. Update the firmware on an HP printer | HP® Support
The SMTP Alert Transport is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes. See Managing Services for more information.
Conditions that can trigger this alarm are:
The managed list download has failed. Conditions that can trigger this alarm are:
Memory usage has reached 97% or more for a sustained period. The system cancels the alarm when memory usage drops to 94% or less for a sustained period.
Memory usage has reached 90% or more for a sustained period. The system cancels the alarm when memory usage drops to 87% or less for a sustained period.
An exception has occurred while purging the Web Audit database or while trying to publish data to the database.
The utility will display a list of connected HP printers. Select your specific model.
Locate the downloaded file (usually in your Downloads folder).
If you encounter errors during the download or execution phase, use these proven troubleshooting vectors:
Plug both your printer and computer into a stable power source. Do not use an outlet controlled by a wall switch. Step 2: How to Download the Official Utility
turn off the printer or disconnect it during this process, as it could cause permanent damage. Laser Pros International Update the firmware on an HP printer | HP® Support
I can then provide the direct path or specific firmware details for your machine.
: Ensure your printer is powered on and connected to your computer via a or a stable local network : The printer should be in a state with no active error messages on its control panel. 3. Run the Upgrade Utility Double-click the downloaded file to launch the utility. In the utility window, select your printer from the Select Printer to Update dropdown menu. Send Firmware button to begin the transfer.
Power cycle the printer, disconnect it from the network, and attempt a direct USB update. Best Practices After Updating
This indicates that the printer is currently processing a job or stuck in an error state. Restart both your computer and the printer, clear the print queue completely, and run the utility again.
If the utility states that the firmware is up to date, no further action is required.
This process is different from installing a typical program like Word or Chrome. It is a "Run Once" utility.
After the printer restarts and returns to a "Ready" state, print a from the printer's menu to verify that the firmware version has been updated. Update the firmware on an HP printer | HP® Support