The response returns a tokenized URL to present to your end-user. Troubleshooting Common Serial Number Errors
Ensure you are entering only letters and numbers, without spaces (unless formatted as XXXXX-XXXXX-XXXXX).
"serialNumber": "SN-ABCD-1234-EFGH", "customerId": "user-4567", "type": "VIDEO"
Installing a production serial number in a test environment may incur costs for every dummy verification. Always double-check the prefix.
Once IDnow is installed (or accessed via browser), complete the following steps: idnow serial number install
If you are not using the desktop professional version, but rather the consumer-facing app for, say, a bank account opening, you do not need a serial number installation.
IDnow offers several verification methods: VideoIdent (live video chat with an identification specialist), AutoIdent (fully automated AI-powered verification), eID (chip-based verification using the German identity card), and eSign (electronic signature capabilities).
Go to the Settings or API Configuration tab on the main dashboard.
If you were asking for specific hardware installation instructions (like installing a physical IDnow terminal), please clarify the specific device model for a more targeted post. The response returns a tokenized URL to present
A unique string assigned to your organization during onboarding.
: Look for a sticker on the back of the instrument; the serial number is typically located in the bottom right corner.
IDnow codes have an expiration date set by the requesting company. If it has expired, you must request a new identification invitation from the bank/company.
If a device was previously used on a different account, the serial number is locked to the old tenant. Always double-check the prefix
Open the "Identify Yourself" email from IDnow. You will find a 5-5-5 format code (e.g., XXXXX-XXXXX-XXXXX ).
: To print a report for a past test, navigate to Home > Review Memory on the instrument's screen.
Generate a new, unique serial number for the specific transaction type (e.g., KYC for banking, onboarding for telecommunication).