Add the entire installation folder (typically found in C:\Program Files (x86)\Quantum... ) to your antivirus exclusion/exception list. 4. Configure Administrative Permissions and Compatibility
Uninstall the current software and the Sentinel driver from the Control Panel. Restart your computer. Install the Sentinel Driver (often named HASPUserSetup.exe ) before reinstalling the analyzer software. JustAnswer System Compatibility Antivirus Interference
Modern Windows operating systems (Windows 10 and Windows 11) have strict security protocols that sometimes block older QRMA software from accessing USB ports.
If these steps fail, your USB dongle may be physically damaged or "swapped" with a key from a different generation. These keys are specific to software versions; for instance, a 4th-generation key like the Key-Q401 at trackonhealth Add the entire installation folder (typically found in
The "encryption lock" is the blue or yellow USB dongle that came with your machine. The software will not open or scan without it. 🚀 Quick Fix Checklist Before changing deep settings, try these fast fixes: : Move the USB dongle to a different port.
Right-click the file and select . Follow the prompts to reinstall the driver.
The physical USB dongle itself may be corrupted or physically broken. Step-by-Step Troubleshooting Guide If it fails there too
: Install the software on a different computer. If it fails there too, the USB dongle is physically broken.
: Reinstall the main application and restart your computer before plugging the dongle back in. Need a Replacement?
Setting up health analysis technology should be a smooth experience, but few things are as frustrating as seeing the message: Add the entire installation folder (typically found in
This is a , not a sensor malfunction. The software is designed to only run when it detects a specific "key" (the USB dongle) plugged into the computer.
Go to your (Search "Device Manager" in the Windows start menu).