Verify that the database user credentials inside the configuration file have not expired. Try logging into your SQL Server Management Studio (SSMS) using the exact credentials found in the TecDoc configuration file to confirm access. Step 3: Resolve Web Service and API Authentication Issues
If you recently updated Windows or changed your user account, the registry paths pointing to the TecDoc configuration might be broken. Press Windows Key + R , type regedit , and hit .
If this error appeared immediately after downloading a quarterly TecDoc data update, the software registry might still be pointing to the old data version. tecdoc loading data failed check the configuration file
Locate the Update or Setup executable in your installation files.
Troubleshooting "TecDoc Loading Data Failed. Check the Configuration File" Verify that the database user credentials inside the
Open Windows Defender Firewall and ensure that the database executable (like fbserver.exe for Firebird) is allowed to communicate through both private and public networks. Step 5: Restore a Backup of the Configuration File
The first step is to inspect the exact file throwing the error. Press Windows Key + R , type regedit , and hit
Abrupt system shutdowns, power outages, or malware can corrupt the text or XML structure of the configuration file.
Common errors:
If you need help resolving this issue, please share a few details about your setup: